Piraeus Bank – E-Branch
Piraeus has 700 branches in Greece. They recently developed three new prototypes — one hub, one spoke, and one independent model — for testing before rolling out any changes across its wider network. Shown below is the spoke concept “E-Branch”.
The intent was to design a space that married both digital and physical — to create “a warm internal environment inspired by home, a connection between high-tech and humanity,” as they put it. For instance, the video teller machine (VTM) is housed in a table intended to evoke a more personal and casual experience — like an island you might find in someone’s kitchen.
It only takes two people to staff this branch, thanks largely to the video teller that can handle withdrawals, deposits, balance inquiries, money transfers, bill/credit card payments and even loan applications.
Addiko Bank Express
This branch in Slovenia includes two ATMs (one 24-hour), a welcome desk, a sit-down space for consulting with customers, one online workstation, and a mobile banking demo station. What else do you need? The contemporary design, bold use of color and simple merchandising make this an efficient and pleasing space.
ADCB – uBank Digital Financial Center
A compact concept that squeezes one sales and service station, a video wall, an interactive table and a pair of online workstations into an island at a shopping mall. It doesn’t look like anything like the palatial branches of yesteryear, which is the point. Its mall location makes it conveniently accessible, but drastically reduces the size of the footprint while still delivering a high-touch sales and service experience.