Nowhere is this more true than with the life/death of bank branches.
A recent Economist points out the decline in the number of bank branches:
“Since the financial crisis, banks have closed over 10,000 branches, an average of three a day. In the first half of 2017 alone, a net 869 brick-and-mortar entities shut their doors.”
But the total numbers don’t get under the covers of at least one important trend: Large institutions have acquired other banks, and closed many of the superfluous branches that were right next door to their existing branches.
If you’re a fintech-loving branchophobe (like me), you conveniently ignore that explanation and attribute the decline to the impact of fintech.
To show how easy it is to construct an alternative story line to the branches are dying narrative, consider this trend: Over the past 40 years, the number of branches per bank has grown nearly eight-fold (from 2.3 in 1977 to 15.8 in 2016), and in fact, grew by 50% in the 10-year period of 2006 to 2016.
The Economist article went on to point out:
“By 2009, America had 35 branches for every 100,000 adults. Since then, however, ultra-low interest rates and thickets of new regulations have squeezed bank profits. They have responded by trimming branches from a peak of about 100,000 to roughly 90,000.”
What the article didn’t mention, however, is that the “trimming” reduced the number of bank branches per 100k adults to where it was pre-crisis, and in fact, that number increased between 2014 and 2015.
- Will Branches Ever Die?
- Report: There Will Be 20% Fewer Branches Within 10 Years
- Big Banks Behind Bulk of Branch Closings While Small Banks Resist the Trend
- Banks Struggle to Close More Branches as Mobile Banking Plateaus
Talkin’ ‘Bout My Generation
Old people want branches and young people don’t, right? Oh wait, no, young people do want branches because they like to talk to people before making their decisions.
I don’t know which it is — the data tells two different stories. On one hand, there’s data from Salesforce that shows that consumers of all ages prefer digital channels to the branch, and in fact, the percentage that prefers the branch is a minority, and doesn’t vary all that much for consumers over the age of 35 (the top line represents online, the red line is branch, and the dark gray bar is mobile).
I’m not sure how to reconcile the Salesforce data with findings from a recent Fiserv study, however, which found that 44% of consumers prefer to do their “standard daily transactions” at a traditional branch with tellers. I find this really hard to believe.
- Branches Refuse to Die: Millennials Seeking Loans Visit Branches Most
- Do Banks Need Branches in the Digital Age?
- Bricks or Clicks? Which Banking Channel Do Consumers Want More?
- Branches In Decline: Last One Out, Turn Off The Lights
Another common narrative is that the size of bank branches is shrinking. One CNBC article claimed in its title that “Bank branches are evolving…and shrinking,” and that’s just one of many articles making that claim.
Another article here on 36kr cited a study that shows the opposite, however. According to JLL, the average size of new bank branch projects is 8% larger than the average size of existing branches. And in fact, in the West, new branches will be 50% larger than existing branches. They grow ’em big out there, don’t they?
The purpose of this post is not to refute the “branches are dying” narrative. I just wanted to point out that there’s data to support whatever argument you want to make about the life or death of branches. And I was hoping to build a little awareness of Shevlin’s Law.